As a buyer, you can cancel orders under certain conditions. The ability to cancel depends on the current status of your order. Once an order reaches certain stages, cancellation may no longer be possible.
⚠️ Important: Always communicate with your supplier before canceling an order, especially if it's already been confirmed. This helps maintain good business relationships.
Orders in PENDING status can be canceled freely. The supplier hasn't confirmed the order yet, so cancellation has minimal impact.
✓ Safe to cancel - No supplier action taken yet
You can still cancel confirmed orders, but the supplier has already accepted your order. It's recommended to contact them first via order chat or messages.
⚠️ Contact supplier first - They've committed to your order
Orders being processed can technically be canceled, but the supplier is already preparing your items. You MUST contact the supplier immediately before canceling.
⚠️ Urgent - Supplier is preparing your order
Once an order is out for delivery, it cannot be canceled. The order is already on its way to you.
✗ Too late - Order is in transit
Delivered orders cannot be canceled. If there are issues with the delivery, contact the supplier to discuss returns or refunds.
✗ Order completed - Contact supplier for issues
Path: Dashboard → Orders
Find the order you want to cancel in your orders list.
Click on the order to view its details. Check the current status to confirm cancellation is possible.
💡 Tip: If the order is CONFIRMED or PROCESSING, use the order chat to inform the supplier before canceling.
Scroll down to the "Cancel Order" section on the order details page. Click the red "Cancel Order" button.
⚠️ Note: If you don't see the Cancel Order button, the order status doesn't allow cancellation (likely OUT_FOR_DELIVERY or DELIVERED).
A confirmation dialog will appear asking you to confirm the cancellation. Click "Confirm" to proceed.
What happens next:
Always inform the supplier via order chat or messages before canceling, especially for confirmed orders. This maintains good business relationships and may help resolve issues without cancellation.
If you need to cancel, do it as soon as possible. The earlier you cancel, the less impact it has on the supplier's operations.
Use order chat to explain why you're canceling. This helps suppliers understand and may prevent similar issues in the future.
Instead of canceling, consider asking the supplier to modify the order. They may be able to adjust quantities or items to meet your needs.
Generally, there are no charges for canceling orders, especially if done early (PENDING or CONFIRMED status). However, check with your supplier about their specific cancellation policy.
Once you click Cancel Order in the system, the order is cancelled. However, if the order is already being processed or delivered, you may need to work with the supplier on returns or refunds.
Contact the supplier immediately via messages or order chat. They may be able to recreate the order for you, or you can place a new order with the same items.
No, you can only cancel the entire order. If you want to remove specific items, contact the supplier and ask them to propose order modifications instead.
You'll receive a notification confirming the cancellation, and the order status will change to CANCELLED. You can also check the order details page to verify.