Sometimes suppliers need to make changes to your order before fulfilling it. This could be due to stock availability, quantity adjustments, or other operational reasons. When a supplier proposes modifications, you'll be notified and can review, accept, or reject the changes.
🔔 Notifications: You'll receive a notification when a supplier proposes modifications to your order. The order will remain in its current status until you respond.
The supplier may adjust quantities due to stock availability or minimum order requirements. For example, if you ordered 5kg but they only have 4kg available, they might propose reducing the quantity.
If certain items are out of stock or unavailable, the supplier may propose removing them from your order rather than rejecting the entire order.
In some cases, suppliers might suggest alternative products if your original selection is unavailable. They'll communicate this through order chat along with the modification.
The supplier reviews your order and identifies items that need modification. They propose changes through the order modification system.
You'll get a notification that the supplier has proposed modifications to your order. The notification will direct you to the order details page.
📱 Check: Dashboard → Orders → Click on the order with modifications
On the order details page, you'll see:
💡 Tip: Check the order chat for the supplier's explanation before making a decision.
You have two options:
If you agree with the changes, click "Accept Modifications".
The order will proceed with the modified items and quantities.
If you don't agree, click "Reject Modifications".
The order may be cancelled or you can discuss alternatives with the supplier.
Once you accept the modifications, the supplier will continue processing your order with the updated items and quantities. You'll receive notifications as the order status changes.
Review Promptly
Respond to modification requests quickly to avoid delays in order fulfillment.
Check Order Chat
Always read the supplier's explanation in the order chat before making a decision.
Communicate
If you're unsure about the modifications, use order chat or messages to discuss with the supplier.
Consider Alternatives
If you reject modifications, be prepared to cancel the order or work with the supplier on alternatives.
The order will remain in pending status until you respond. It's best to review and respond promptly to avoid delays.
While there's no direct counter-modification feature, you can discuss alternatives with the supplier through order chat or messages before accepting or rejecting.
Yes, the total order amount will be recalculated based on the modified quantities. You'll see the new total before accepting the modifications.
Yes, you can reject the modifications and then cancel the order if the changes don't work for you.